When will my order be fulfilledWe ask for 1-5 business days to fulfill all orders. Typically, orders are fulfilled within 2 business days. If you have not received a shipping confirmation email within 5 business days of placing your order, please contact our customer service team email@example.com.
How much does shipping cost?We offer free standard shipping and express shipping may vary, see prices at checkout.
What shipping methods do you offer?We offer standard and expedited shipping for all orders.
Which carrier do you use?We fulfill all orders via Australia Post.
How can I track my order?When your order is in the packaging stage, which generally takes 2-4 business days, an email confirmation with tracking information will be sent to the email you provided when creating your account.
Please allow up to 24 hours from receipt of this email for tracking information to be logged by your carrier.If you did not receive this email please contact us at firstname.lastname@example.org.
How fast if standard shipping if I am located in Australia?Standard shipping can take 2-5 business days depending on your location. If you wish to gather any updates on your orders delivery, please contact our customer service team email@example.com.
How fast is expedited shipping if I am located in Australia?All expedited orders can take 1-3 business days to be delivered.
How fast is standard international shipping?Our standard international shipping can take 1-10 business days to be delivered.
How fast is expedited international shipping?Our expedited international shipping can take 1-5 business days to be delivered.
What is your return policy?We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a full refund. All return request must be made within 14 days after date of delivery. The refund will be credited back to the original payment method within 14 business days from date of returned package. Items that are purchased on final sale cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
How do I create a return request?If you are needing to create a return request, please contact firstname.lastname@example.org and they can assist.
Do you offer exchanges?We do not offer exchanges at this time.
Do you provide return labels?We offer free returns for all Australian purchases! To receive your return label, please contact email@example.com. If you are an international customer, we do not provide return labels. Please be sure to receive the tracking number for your returned package, to ensure the package incurred no issues during transit.
When will I receive my refund?Once we have received your returned package, please allow our returns team 14 business days to process your refund. We always recommend checking your return tracking number if you are wanting an update on the arrival of your returned package. If you wish to receive any updates on the refund status, please contact firstname.lastname@example.org.
What if my return is late?All return request need to be made within 14 days from date of delivery and failure to do so will result in your item(s) being denied.
How do I return an item purchased using Afterpay and how is the refund process?All orders placed with Afterpay follow our standard return process. Please contact email@example.com to being your return request. The refund will be refunded back to Afterpay canceling any remaining payments, if the refund amount is greater than your Afterpay balance the refund is processed back to your credit card via Afterpay. If you have any questions regarding your Afterpay refund, please visit help.afterpay.com.
Are sale items returnable?All sale items are final sale and cannot be returned or exchanged. If you have any questions regarding fit, sizing, or style please contact our customer service team firstname.lastname@example.org before placing your order.
Need help with sizing?We offer a detailed Fit Guide to help direct you to the right size in your Monday Swimwear. If you have any further sizing or styling questions, please feel free to reach out to our customer service team and they can assist! Be sure to include your bust, waist, and hip measurements.
How do I care for my suit?We have chosen our Monday Swimwear fabric for it's perfect combination of softness and resiliency. To keep your Monday Swimwear suit in pristine condition, please follow our care instructions listed below.
I received a faulty/incorrect item, what do I do?Oh no! We're so sorry that you received a faulty/incorrect item. Please email email@example.com and provide your order number and photo of the faulty/incorrect item, so we can better determine the next steps!
Do you offer price adjustments?We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed.
Please note: Vouchers are not combinable with other discount codes.
Can I change/edit my order?We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (this includes shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)
My package says "delivered" but I haven't received it, can you assist?Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking!
If you have completed all of the above, please contact us at firstname.lastname@example.org so we can best determine the next steps.
Will I have to pay taxes/duties in my home country?All international packages may be subject to taxes and duties. This charge is not calculated into the total price at checkout. The customer's country's local customs office will assess the additional customs fees and notify the customer of this additional charge by email, phone, or physical notice. The amount of the charge is completely at the discretion of one's local government.
We are legally required to claim the true price of products purchased and our shipping system automatically enters this information into the customs documents it creates.
Please note: If you used a discount on your order, your customs office assesses taxes based on the original retail price.We are unable to offer a refund for taxes/duties.
Monday Swimwear is not held responsible nor can refund/reimburse for any taxes or duties charged by the customer’s local government. Any fees of this nature are the sole responsibility of the purchaser.